Privacy Policy

PRIVACY POLICY HIGHLIGHTS

United Wateen Trading Company respects your privacy. This Privacy Policy applies to the

personal information we process through the unitedwateen.com website (the “Website”).

OVERVIEW OF THE PRIVACY POLICY

In this Privacy Policy, we describe the types of personal information we collect through our

Services, how we use this information, for how long we keep it and with which parties we

share it. We also explain what choices and rights you have in relation to the use of your

information, including a right to object to some of the processing we carry out (if provided

by applicable law). More information about your rights, and how to exercise them, is set out

in the “Your Rights” section. We also provide our contact details, so that you can contact us

if you have questions about this Privacy Policy and our privacy practices.

PRIVACY POLICY

Last Updated: 22 / 04 / 2025

1. Who is responsible for your Personal Information?

United Wateen Trading Company is responsible for operating the Website and for

information about you collected through the Website. United Wateen Trading Company is

also responsible for any personal information you provide to it directly, for example during

customer service calls or product registration cards. United Wateen Trading Company is

responsible for operating all other Services, and for information about you collected

through or in connection with those Services.

The name and contact details of your United Wateen Trading Company can be found in the

‘Contact Us’ section below.

2. Personal Information We Collect

The following types of personal information are collected in connection with our Services:

 

 

Information You Provide Directly to us or third parties

Some Services enable us to collect information directly from you or from other companies

with whom you have a relationship. For example:

•

When you use our Services (for example, when you create a United Wateen Trading

Company Account, register a device or product, make a purchase, review a product or

contact us), you will provide us with information, such as your name, email address, phone

number, date of birth, gender, account information, including your United Wateen Trading

Company account profile, user ID, password, payment card information, company tax

code, shipping address (including zip code).

•

When you login with a third-party account or profile, we will get access to information,

such as, your name and email address and social media tags.

•

When you communicate with our customer service staff or other United Wateen Trading

Company staff, we will process these communications and other information required to

respond to your queries and satisfy your requests.

Information about Your Use of Our Services

In addition to the information you provide, we will collect information about your use of our

Services through software on your devices and by other electronic means (such as the use

of cookies and sensors). We will collect:

•

Device information: Your device name, IMEI, UUID, OS version, country, location,

language, IP address, mac address, connected modem information, internet router

information, mobile ad identifier and settings of devices.

•

Product information: model name, manufacturer number, date and location of purchase,

photo of receipt

•

Log information: Usage information, such as, URL, redirected URL, performance timing,

referrer, network type, network info, charge status, ad block info, your interaction with the

Services, including visit history, the apps, services and features you use and cookies. For

more information about how we use cookies for our Services, please see Cookie Policy

relevant to the Services you are using.

•

Location information: We will process your location information based on your consent or

where this is necessary to deliver the Service you have requested (for example, by requiring

your location information to give you directions).

 

 

•

Other information about your use of our Services, such as the websites you visit, typing

patterns (autofill), connected device behavior and history of use, connected device’s

power and power usage information and how you interact with content offered through our

Services.

Other Information We Collect

When we seek your consent, we will explain at the time of obtaining consent from you what

information we will be collecting and how we will use it.

Sometimes we receive information about you from third parties including from other

companies such as Facebook, Google. For example, we may receive your information from

third party social networking providers if you choose to connect to our services using your

social network account.

We verify certain information you provide with third parties, for example identity verification

providers, in order to protect against fraud.

We also collect information about you from other third parties, for example marketing

companies and data brokers, in order to better understand your interests and deliver you

with more tailored Services and advertising. For example, we receive aggregated

information about lifestyle or purchase patterns of certain demographic groups in order to

better understand your likely interests.

We may also collect other information about you, your devices, or your use of our Services

where required by law (such as where we are mandated by law to collect internet search

logs) or with your consent.

Links to Other Websites, Devices, Apps and Features

Our Services may enable you to connect to other websites, devices, apps and other

features, which may operate independently from us and have their own privacy notices or

policies, which we strongly suggest you review. To the extent any linked website, device,

app or other feature is not owned or controlled by us, we are not responsible for its content,

use or privacy practices.

3. How We Use this Information

If you use more than one of our services, we will combine the personal information we

collect from you in connection with each of those services and use it for the purposes set

out below or as described in the privacy policy applicable to the services you use. For

example, this prevents you from having to use different logins for different services.

 

 

Provision of services based on your contractual relationship with us

We process your personal information when this is necessary under our contract with you,

including to:

•

Provide you with our services, and specific features you select when using our services,

which may require personalising the content of our Services.

•

Process orders and payments and deliver to you our products or products of third parties

that you purchase through our services and allow you to exercise your warranty rights or

other rights you have under your contract.

•

Identify and authenticate you so you may use certain of our services.

Facilitating installations and registrations, resolving technical issues, providing you with

customer care support and sending you necessary information relating to the services.

Legitimate interests of the United Wateen Trading Company and/or third parties

We process personal information to the extent this is necessary to fulfil our legitimate

interests (or those of third parties), which include our interests to:

Effectively manage our relationship with our customers, including by communicating with

you and responding to your queries;

•

Carry out direct marketing activities (when we are not required by law to obtain your

consent), including by sending you marketing communications via email, phone calls,

post, text messages, social media channels, or via push notifications through our mobile

apps, presenting you with online ads both on our services and on third party websites,

creating marketing profiles and personalising the recommendations and marketing content

we and others present to you, and running promotions, competitions and prize draws.

•

Protect our business operations against, identify and prevent fraud and other illegal

activities or activities prohibited by our Terms of Use.

•

Protect the security, availability and integrity of our services and information systems,

including by using authentication mechanisms and other security measures, monitoring

our systems for security threats, keeping back-ups, anonymising data, and carrying out

system maintenance services.

•

Protect our legal rights and the safety of end users, including by handling complaints,

obtaining legal advice and establishing, exercising or defending legal claims relating to us

or other companies in our group and our Services;

 

 

•

Improve your user experience, including by providing you with tailored functions, such as

an autofill function, a quick search function based on your most visited webpages and

additional contents tailored to your interests;

•

Improve our services and customer care, including by seeking your feedback and carrying

out surveys and market research, performing data analytics on the usage of our services,

analyzing customer behaviours, building up customer usage patterns and profiles in order

to identify regional and global user trends and optimize our offering to customers globally;

•

Effectively manage our business, including by generating reports and analysing the

performance of our services (through the use of aggregated information), auditing our

business processes, using statistics to make informed business decisions.

Where we rely on our legitimate interests, we have carried out a balancing test to consider

what the impact of the processing will be on individuals and to determine whether

individuals‘ interests outweigh our interests in the processing taking place. You can obtain

more information about this balancing test by using the contact details at the end of this

Privacy Policy.

Your consent

We seek your consent to process your personal information, where we consider it

appropriate or where this is required by law. We use consent to:

•

Place cookies and use similar technologies in accordance with our Cookie Policies and

the information provided to you when those technologies are used. For more information,

see the Cookie Policy relevant to the service you are using.

•

Send you marketing communications (where this is required by law or where we

otherwise elect to rely on consent).

•

Provide you with recommendations and customized advertisements of content, products

and services that we or others think you would like, by analyzing information relating to your

use of the Services combined with various information that you provide to us by other

means, for the purposes consistent with this Privacy Policy. This may involve delivering

marketing via various channels including through, email, through the United Wateen

Trading Company account, on our website or on third party platforms (including social

networks).

On other occasions where we ask you for consent, we will use the data for the purpose

explained to you at that time.

 

 

When we rely on your consent, you always have the right to withdraw your consent at any

time. This will not affect the lawfulness of any processing we carried out before you

withdrew your consent. To exercise this right, please see the “Your Rights” section below.

Legal obligations

We process personal information to the extent this is necessary to:

•

Comply with our legal requirements under applicable laws (e.g. tax and accounting

obligations, obligations relating to product safety, warranties and consumer protection).

•

Comply with court orders and subpoenas, and respond to legally binding requests from

government, law enforcement agencies, public authorities and/or regulators.

Where we need your information to perform our contract with you or to comply with our

legal obligations, you are required to provide this information to us. In other instances, you

are not required to provide personal information, however, not doing so may impact the

way you use our Services.

4. Sharing Information

We transfer, disclose or otherwise make available personal information about you to third

parties as described below:

•

United Wateen Trading Company and Personnel: We share personal information between

United Wateen Trading Company members and with our personnel, to the extent this is

necessary or reasonable to provide our services and to fulfil the purposes set out in section

3

above or described in the privacy policies relating to our other services. For example, we

share your personal information with United Wateen Trading Company members for

marketing purposes.

•

Service Providers. We transfer or disclose your information to carefully selected

companies and individuals that provide services to us; for example companies that help us

develop and operate systems for our Services, providers of IT services, security, hosting,

Website maintenance, data maintenance and analytics, customer care and

communication, order processing and fulfilment, mailing, billing, marketing and market

research services, authorised service and repair centres, other administrative services,

and companies that run contests, sweepstakes and other promotions on our behalf. These

entities are only authorised to access and use your personal information to the extent this

is necessary for them to provide us with their services and they are under contractual

obligations with the aim of, amongst other things, preventing them from using your

information for other purposes.

 

 

•

Third party IoT providers: when you activate third party connectivity features, for example

when you connect home IoT devices to our Services, we will share personal information

with the providers of those IoT devices to enable you to use the relevant features in our

Services.

•

Advertising partners. We share personal information including how you interact with our

Services, the ads you see and the purchases you make with social networks and other

advertising partners in order to measure the effectiveness of our advertising, improve our

marketing practices and help us deliver more relevant advertising to you. In accordance

with your marketing preferences, we may also share your personal data with third parties

who are offering products or services that we believe may be of interest to you or who are

otherwise conducting marketing research and analysis. These parties may use your

personal information to contact you with offers or advertisements.

•

Other business partners. We will disclose your personal information to other business

partners where necessary in order to enable you to access Services you have requested

through our Services or promotional materials related to our Services.

•

Visitors to our Website. The messages you post to some areas of the Website, including

product review boards, chat rooms, forums or other public posting areas can be viewed by

other visitors to our Website. [We make clear on our Website where information you post

will be visible to others.]

•

Business advisors: for example, our lawyers, accountants, business consultants,

insurers, auditors, to the extent it is necessary for them to provide us with their services.

•

Government authorities, judicial authorities, regulators or other third parties where

required: We will disclose personal information to government authorities, judicial

authorities, regulators or other third parties where we have a legal requirement to do so or

where we believe this is necessary:

–

to comply with the law or respond to compulsory legal processes (such as a search

warrant, subpoena or court order);

–

to verify or enforce compliance with the terms and policies governing our Services and to

investigate and prevent fraud or other unlawful activity relating to the use of our Services or

affecting our business, to the extent such disclosure is permitted by applicable data

protection laws; and

–

to protect and defend our rights, property, and the security or safety of our business

operations and those of any of our respective affiliates, staff, business partners, our

customers or members of the public.

 

 

•

Corporate Transactions. We may disclose your information to a third party (and their

business advisors) as part of a merger or transfer, reorganisation, acquisition or sale

(including in the context of negotiations), dissolution or other corporate transaction, or in

the event of a bankruptcy.

•

Other Parties with Your Consent or on Your Request. In addition to the disclosures

described in this Privacy Policy, we may share information about you with third parties

when you separately consent to or request such sharing.

•

Analytics We may collect personal information about your online activities on websites

and connected devices over time and across third-party websites, devices, apps and other

online features and services. We may use third-party analytics services, such as Google

Analytics, Firebase and others. The information we obtain may be disclosed to or collected

directly by these providers and other relevant third parties who use the information, for

example, to evaluate use of the Services. For example, to learn more about Google

Analytics, please visit “How Google uses data when you use our partners’ sites or apps,”

(located at https://www.google.com/policies/privacy/partners/), “Safeguarding your Data”

(located at https://support.google.com/analytics/answer/6004245#zippy=) and “Google

Analytics Opt-out Browser Add-on” (located at https://tools.google.com/dlpage/gaoptout).

5. Retention of Personal Information

We take appropriate steps to ensure that we process and retain information in accordance

with the following principles:

•

•

at least for the duration for which the information is used to provide you with our Services;

as required under law, a contract, or with regard to our statutory obligations (e.g., tax

laws);

•

for as long as it is reasonably necessary to do so to manage an actual or apprehended

complaint, investigation or legal dispute.

•

only for as long as it is necessary for the purpose for which it was collected, is processed,

or longer if required under any contract, by applicable law, or, in anonymized form, for

statistical purposes, subject to appropriate safeguards. For example, if a dispute arises

between you and the United Wateen Trading Company or you fail to make payment for our

Services, we may retain relevant information until such dispute is resolved or until such

payment is made, respectively. If you delete your entire United Wateen Trading Company

Account, your information will be retained for three months and immediately destroyed

thereafter, unless otherwise required under applicable law.

 

 

•

Where we process your information, we process the data until you ask us to stop and for a

short period after this (to allow us to implement your requests). We also keep a record of

the fact that you have asked us not to send you direct marketing or to process your data

indefinitely so that we can respect your request in future.

6. Your Choices

Where permitted we may contact you via email, phone call, text messages or push

notifications through our mobile apps. To submit a request concerning the receipt of such

communications from us, please contact us using the information specified in the contact

us section below.

You can unsubscribe from our marketing communications at any time by clicking the

“

“

unsubscribe” link included at the bottom of emails or by contacting us directly (see

Contact Us” section below).

Please note that if you unsubscribe from our marketing communications, we will process

your unsubscription as soon as possible, but please be aware that in some circumstances

you may continue to receive marketing messages for a short time whilst we process your

request. We will also continue to send you service messages to provide you with necessary

information in relation to your contract and the Services you use (for example, to update

you on changes to our Terms of Use).

7. Your Rights

To the extent provided by applicable law, you can ask United Wateen Trading Company for a

copy of the personal information we hold about you. You can also ask us to delete personal

information or correct any inaccuracies, to restrict or limit the processing of your personal

information, to withdraw your consent and to provide you with personal information that

you provided to us for a contract or with your consent in a structured, machine readable

format, and to ask us to share (port) this data to another controller.

In addition, to the extent provided by applicable law, you can object to the processing of

your personal data in some circumstances (in particular, where we don’t have to process

the data to meet a contractual or other legal requirement).

 

 

However, these rights may be limited, for example if fulfilling your request would reveal

personal data about another person, where they would infringe the rights of a third party

(including our rights) or if you ask us to delete information which we are required by law to

keep or have compelling legitimate interests in keeping. Relevant exemptions are included

in national law. We will inform you of relevant exemptions we rely upon when responding to

any request you make. To make a request concerning your rights or to make an inquiry, use

the contact details under the contact us section below. In some cases you can also

exercise your rights directly through the Website.

8. How We Protect Personal Information

We take the protection of your information seriously and we have in place safeguards

designed to protect the information we collect through our Services. However, please note

that although we take reasonable steps to protect your information, no website, Internet

transmission, computer system, or wireless connection is completely secure.

9. Updates to Our Privacy Policy

This Privacy Policy may be updated to reflect changes in our personal information practices

with respect to our Services, or changes in the applicable law.

10. Contact Us

To exercise your rights, or for further information about how we use your personal

information, please contact us.

For requests and enquiries relating to information about you collected via the Website,

please contact United Wateen Trading Company member. The name of and contact details

for United Wateen Trading Company members can be found in this policy.

11. Personal Information of Children

Our Services are designed for a general audience and are not directed towards children. In

connection with our Services, we do not knowingly collect or maintain personal

information from anyone under the age of 18 or knowingly allow such persons to use our

Services. Please do not provide us with any personal information relating to persons under

the age of 18. If you are under 18, please do not attempt to register for our Services or

 

 

provide us with any personal information. If we learn that a person under the age of 18 has

provided us with any personal information, we will promptly delete such personal

information. If you believe that a child under age 18 may have provided us with personal

information, please contact us using the information specified in the contact us section.

In some jurisdictions we may adopt a stricter age-gating policy. Please read the

supplemental information for your jurisdiction at the bottom of this Privacy Policy for

further information.

United Wateen Trading Company Entities

United Wateen Trading

Company Entity

Country

Registered address

308 Prince

Contact information

7

Abdulrahman Bin

Abdulaziz, Al Murabba

Dist.

United Wateen Trading

Company

Saudi Arabia

wateen@unitedwateen.com

Postal Code: 12628

B.O Box; 2233

Riyadh, Kingdom of

Saudi Arabia

Supplementary Terms to the Privacy Policy: Jurisdiction Specific – Saudi Arabia

A. Information Sharing

Notwithstanding Clause 3 above, if you are using our services in the Kingdom of Saudi

Arabia, you consent to us transfering or disclosing personal information about you to

carefully selected companies which may be located inside and outside the Kingdom of

Saudi Arabia, that provide services on our behalf, such as, companies that help us develop

and operate systems for our Services.

B. Contact Us

 

 

Notwithstanding Clause 10 above, if you are using our services in the Kingdom of Saudi

Arabia, to exercise these rights, or for further information about the manner in which we or

our service providers treat your personal information, the details of our information

security features in relation to your personal information, level of achievements of

applicable service level agreement and any certification systems or standards which are

relevant to us, please contact us. In addition. You can also contact the competent data

protection authority as the responsible supervisory authority.