Dear Valued Customer,

You can return or exchange your newly purchased product within 14 days if purchased from the website, from the date of purchase or the date of delivery (for home delivery products), provided it is unused and in its original condition, with the original invoice/electronic receipt, and according to the following terms and conditions:

To ensure a pleasant shopping experience, please note the United Wateen Online Return & Exchange Policy:

• If you are not satisfied with your product(s) or if the product(s) are defective, you can request a “Return Material Pre-

Authorization” within 14 days from the date you receive your order.

Custom Cancel & Return Policies:

The exceptions listed below, specific to some products offered on the website, should be considered.

• If the consumer wishes to cancel the order or return the products after receiving them, this can only be done by contacting United Wateen’s contact number to arrange the cancellation or return. The return is not allowed at United Wateen Brand Shops. The cancellation or return must be within 14 days from the date of the order or

product receipt, and the product must be in its original condition for the return (unless there is a manufacturing defect in the

product). Please note that the consumer may incur costs when returning the

product.

Exclusions:

• Open box returns or exchanges are subject to 30% on all products.

Please contact us to obtain a Return Material Pre- Authorization before processing a return. Return Material Pre-Authorization numbers are valid for 14 days from the date of issue.

If the return is due to product malfunction, manufacturing defect, damage upon delivery, or

delivery of the wrong product, the customer will not

be charged for any shipping or bank transfer fees, for other reasons (e.g., exchanges or changes of mind), shipping and bank transfer fees will be charged to the customer.

When preparing a return, ensure the product is in its original packaging with all accessories and manuals included. We do not accept returns of products with scratches, damage due to misuse, or malfunction due to incorrect voltage connection. We may, at our discretion, consider returns that do not meet these criteria.

To process a physical return:

• Any physical return must be accompanied by a valid Return Material Pre-Authorization number. The Return Material Pre-

Authorization number must appear on the shipping document. Failure to provide this will delay the process and may invalidate the return.

• Once we receive the unit, we will inspect it for replacement or refund. After inspection by our technician regarding packing condition, accessory completeness, and product functionality, the manager

responsible will approve or reject the return for replacement or refund.

• Replacement products will be shipped or handed over according to the return

method and location selected. We will not replace a product with a different model unless the original product is out of stock. In such cases, we will seek your permission before proceeding.

• In case of a refund, the repayment will be calculated at the product’s prevailing price after deducting any non-compliance fees (details listed on the Return Material Pre-

Authorization form). The refund settlement will occur once the bank has processed the refund, typically within the next billing cycle from the date of return approval (up to 14 working days).

• For payments settled through SADAD,

refunds will be processed by bank transfer to the customer’s account upon

compliance with the conditions above.